Privacy Policy

Effective Date: May 14, 2025

At The Learning Hive, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy legislation.

1. Scope

This policy applies to all personal information collected by The Learning Hive through our website, registration forms, in-person interactions, and third-party service providers. Our services are designed for children, but we communicate and contract directly with parents, guardians, and caregivers.

2. What Information We Collect

We may collect the following types of personal information:

  • Parent/guardian name, phone number, email address, and mailing address

  • Child’s name, age, date of birth, educational needs, and relevant health information (if disclosed voluntarily)

  • Payment and billing information (collected securely via third-party processors)

  • Communication records, feedback, or service preferences

We only collect personal information that is necessary for providing educational services, managing your account, ensuring safety, and improving our programs.

3. Consent

By registering your child in a program or contacting us through our website or email, you are providing your implied consent for us to collect, use, and share your information as described here. We will obtain express consent when required (e.g., sharing sensitive information or adding you to a marketing list).

You may withdraw your consent at any time, subject to legal or contractual restrictions. To do so, please contact us at the address below.

4. How We Use Your Information

Your information is used to:

  • Enroll children in programs and provide customized educational support

  • Communicate with you regarding your child’s learning, schedule, billing, and progress

  • Respond to inquiries or feedback

  • Maintain safety records

  • Comply with legal obligations

We do not sell or rent your information to any third party.

5. Third-Party Services

We use trusted third-party platforms for payment processing, scheduling, internal communication, and administration (such as Square, Connecteam, and QuickBooks). These services may store data on servers outside of Canada, including in the United States.

While we only use reputable providers with strong privacy safeguards, your information may be subject to foreign laws when stored outside Canada.

6. Data Retention

We retain personal information for as long as necessary to:

  • Provide services and maintain student records

  • Meet legal and regulatory requirements

  • Address inquiries, disputes, or audits

Once no longer required, your information will be securely deleted or anonymized.

7. Security Measures

We use reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, use, or disclosure. This includes encrypted payment processing, access-limited storage, and regular reviews of our privacy practices.

8. Your Rights

You have the right to:

  • Access and review the personal information we hold about you or your child

  • Correct any inaccuracies

  • Withdraw consent for specific uses (where not legally required)

  • File a complaint with the Office of the Privacy Commissioner of Canada if you feel your data has not been handled appropriately

To request access or make changes to your information, please contact us in writing.

9. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality and gather general usage data (such as page views or browser type). This information is not used to identify individuals unless you fill out a form or contact us directly.

You can control cookie settings through your browser.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website. When significant changes are made, we will notify you by email or post a notice online.

11. Contact Us – Privacy Officer

For questions, requests, or concerns regarding your privacy, please contact our designated Privacy Officer:

Laura Bloxsidge
Owner, Director & Privacy Officer
The Learning Hive
1295 Dundas Street, Unit 2, Woodstock, ON
Email: laura@learninghive.ca